Privacy policy

We are pleased that you are interested in our offers and would like to inform you here about the collection, use and processing of your personal data.

Why is my data collected?

We use the data provided by you that is required for the fulfilment and processing of the offers requested by you and the agreements made with you in accordance with Art. 6 Para. (1) ff. of the Basic Data Protection Regulation (DSGVO). Personal data is transferred to the relevant service providers in corresponding third countries for the purpose of fulfilling the travel contract.

What data is collected and what happens to it?

Personal data such as surname, first name, street and house number, postcode, place of residence, date of birth, language, nationality, gender, e-mail address, telephone numbers or allergies or food preferences are only stored by us if their details are required and necessary for the provision of the requested services. This occurs when you request an offer from us, wish to obtain information about our products via our contact forms, order a catalogue, subscribe to our newsletter or book a trip.

Where is my data processed?

Your data is processed by Sprachcaffe in the EU. To the extent permitted by law, data processing also takes place in other European countries. The transfer of personal data to the corresponding service providers (e.g. airlines, language schools, host families, insurances, hotel operators or supervisors) in corresponding third countries is necessary in order to fulfil the contractual agreements made with you.

Will my data be passed on to third parties?

If you have decided to make a booking with Sprachcaffe, your data will be passed on to the necessary service providers such as airlines, language schools, host families, insurance companies, hotel operators or supervisors as well as to units within the Sprachcaffe organisation. We also pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for sending documents, emails or catalogues. For the processing of payments, we pass on the payment data required for this to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the payment service selected by you in the order process.

Can I receive information about my stored data?

You can request information free of charge about the scope, origin and recipients of the stored personal data as well as the purpose of the storage, and you can also request the correction, deletion or restriction of the processing of your data. Please send your request in writing to our address below.

How long will my data be stored?

Your data will be stored in accordance with the travel, tax and commercial regulations of the legislator. This is done in order to be able to check any claims filed by third parties and to comply with disclosure obligations.

What is "conversion tracking" and how is it used?

If you have reached our website via a Google ad, an affiliate ad or an e-mail, Google AdWords will store a cookie on your computer. It is not possible to draw any conclusions about your person.

The information collected with the help of the conversion cookie is used to compile statistics about our conversion rate. This means that we learn how many users have come from a Google ad, an affiliate ad or via an email and have taken up an offer from Sprachcaffe via our website.

If you do not wish to participate in the tracking process, you can disable conversion tracking cookies by setting your browser preferences to block cookies from the relevant domain:

Google Adwords: googleadservices.com

Sprachcaffe: sprachcaffe.com

Use of cookies

We use cookies for certain offers. These are small text files that are stored on your computer. This allows us to recognise when you visit websites repeatedly from the same computer. We use cookies only for the purpose of obtaining information about the use of our website and for statistical purposes. The data records do not contain any personal information. They are not merged with any personal data you may have provided.

You have the option of setting your browser so that these cookies are not stored in the first place or so that the cookies are deleted at the end of your internet session. Please note, however, that in this case you may not be able to use all the functions of our website. Information on browser settings can be found at: www.sicherdigital.de/sicher-surfen.

Additional personal data, such as your name, address, telephone number or e-mail address, will not be collected unless you provide this information voluntarily.

Online chat service

On our website you have the possibility to use our online chat service free of charge and in real time. Cookies are set for this purpose, which enable an analysis of the use of the website. A linking of the profile data with further information about your person does not take place.

Data protection notice from Google

This website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

On individual web pages, we use Google Maps to display maps, locations and for route planning. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is transmitted directly to Google and a cookie is stored as soon as you visit such a website.

You can find out about and object to data processing by Google at www.google.de/intl/de/policies/privacy at any time.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout

As an alternative to the browser plugin, you can click here to prevent Google Analytics from collecting data on this website in the future. This will place an opt-out cookie on your terminal device. If you delete your cookies, you must click the link again.

Facebook plug-ins

On some of our websites we use plug-ins of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

If you call up a web page of our website that is provided with such a plug-in, a connection is established to the Facebook servers and the plug-in is displayed on the web page by informing your browser. This transmits to the Facebook server which of our web pages you have visited. If you are logged in as a Facebook member, Facebook assigns this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, can be found in Facebook's privacy policy: www.facebook.com/policy.php.

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our website and delete any cookies that have been set.

Data use for e-mail advertising

Data use for e-mail advertising without newsletter registration and your right to object: If we receive your e-mail address in connection with the sale of a service and you have not objected to this, we reserve the right to regularly send you offers for similar products to those you have already purchased from our range by e-mail. You may receive occasional product recommendations, information on current offers or our newsletter from us by e-mail. In doing so, we want to draw your attention to products that may be of interest to you based on your recent enquiries or bookings. Of course, your data will be treated confidentially and will not be passed on to third parties who are not connected with the products and services of our company.Unsubscribing from e-mail advertising is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter, without incurring any costs here other than the transmission costs according to the basic rates.

Can I revoke the use of my data?

Furthermore, you can revoke your consent to the collection, processing and use of your personal data by us at any time. Please also contact frankfurt@sprachcaffe.de for this purpose.

Changes to our data protection regulations

We reserve the right to change our security and data protection measures as soon as this becomes necessary due to technical developments. In these cases, we will also adapt our data protection information accordingly. Please therefore refer to the latest version of our data protection statement.

Data Protection Officer & Complaints

If you still have questions or concerns about data protection, please contact our data protection officer:

Simon Wismeth

c/o Sprachcaffe Reisen GmbH
Gartenstr. 6
60594 Frankfurt
Phone: +49 69 6109120
Email: privacy_ett_@sprachcaffe_dot_.com

If you have a complaint regarding the use of your data, you can also pass this on to the data protection officer. If he or she is unable to help you, you can complain about the handling of your data to the competent supervisory authority:

Hessian Data Protection Commissioner,
P.O. Box 3163,
65021 Wiesbaden
www.datenschutz.hessen.de
E-mail: